tabolabale Privacy Policy

This page describes what we collect when you use tabolabale and how we keep that data protected. We take your privacy seriously—we collect only the information we need to verify your identity, process your deposits and withdrawals, and respond to your support requests. We do not sell your personal data to third parties, and we do not share it beyond what is necessary to deliver our service and comply with applicable law.

When you register on tabolabale, we ask for your name, email address, date of birth, phone number, and physical address. During our identity verification process, we request a valid national ID, proof of address, and a selfie holding your ID. We store this information securely on our servers, which may be located outside your jurisdiction. We use encrypted connections (HTTPS) to protect data in transit, and we limit staff access to sensitive information on a need-to-know basis.

Our tabolabale service is available only where local law permits. You may have privacy rights under your jurisdiction's data protection laws. If you have questions about how we handle your information—for example, if you want to request a copy of your data, request deletion, or object to processing—our support team can help. We respond to privacy requests in English within 7 business days. Our team is available Monday–Friday, 09:00–18:00 Indonesia Standard Time.

What Data We Collect on tabolabale

We collect data in several categories. First, we collect account registration data—your name, email, phone, date of birth, and address. You provide this when you join tabolabale. We use this information to set up your account, verify your identity, and contact you if there are issues with your account.

Second, we collect financial data. When you deposit through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record your transaction amount, payment method, and timestamp. We also store your bank account details or e-wallet identifier so we can process your withdrawals back to the same method. We do not store your full credit card number or PIN—our payment partners handle sensitive payment credentials.

Third, we collect identity verification data. We request a copy of your national ID, a utility bill or bank statement for address proof, and a selfie. We store these documents securely and use them only to verify your identity and prevent fraud. We may retain these documents for regulatory compliance for up to seven years after your account closes.

Account data: Name, email, phone, date of birth, address. Used for registration and identity verification.
Financial data: Deposit and withdrawal amounts, payment method, transaction timestamps. Used to process payments and maintain your account history.
Identity documents: Copies of ID, address proof, and selfie. Used for KYC verification and fraud prevention. Retained for regulatory compliance.
Gameplay data: Your activity on tabolabale—which games you play, your bets, your results, your account balance. Used to operate the platform and detect suspicious activity.

Fourth, we collect gameplay data. We log which games you access (sportsbook markets like Liga 1, live dealer tables like blackjack or roulette, slots like Aviator or Sweet Bonanza), your bets, results, and account balance changes. We use this data to calculate your winnings and losses, detect fraud or account abuse, and improve our service. We also use it to identify suspicious patterns—for example, if someone tries to access your account from an unusual location or device.

How We Use Your Data

We use your data for several purposes. We use account registration data to set up your account, verify your identity during KYC, and contact you about important account matters (for example, if we detect suspicious activity or if there is an issue with a withdrawal). We use financial data to process deposits and withdrawals, maintain your transaction history, and comply with anti-money-laundering regulations. We use gameplay data to operate the platform, calculate your winnings and losses, detect fraud, and respond to disputes.

We at tabolabale do not use your personal data to market to you, build profiles for targeting, or sell to third parties. We use it only to deliver our service, verify your identity, process your payments, and comply with law.

tabolabale data protection team

We do not send marketing emails or SMS unless you explicitly opt in. If you receive marketing communications from us and want to unsubscribe, you can do so by clicking the unsubscribe link in the email or by contacting our support team. We do not build predictive profiles about you or use your data for automated decision-making (for example, to automatically deny a withdrawal). Decisions affecting your account are made by our compliance team and are subject to manual review and appeal.

Third-Party Processors and Data Sharing

We share your data with third parties only when necessary to deliver our service or comply with law. We share financial data with our payment partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) so they can process your deposits and withdrawals. We share identity verification documents with our compliance and KYC providers—third-party firms that verify identities and check against fraud databases. These providers are subject to confidentiality agreements and may not use your data for their own purposes.

Our servers are located in data centres outside Indonesia. This means your data may be stored and processed in jurisdictions outside your own. We use standard contractual clauses and encryption to protect data in transit and at rest. We do not transfer your data to countries with weaker privacy standards without taking additional protective measures.

We may disclose your data if required by law—for example, if a court orders us to provide information for a criminal investigation, or if a regulator requests data as part of a compliance audit. We will notify you of legal disclosure requests unless we are legally prohibited from doing so. We will not voluntarily disclose data to government agencies without a legal order, and we will push back against overly broad requests.

Your Rights and Data Subject Requests

Depending on your jurisdiction, you may have the right to request a copy of your personal data, request deletion of your data, object to processing, or request correction of inaccurate information. To make any of these requests, contact our support team in English. We ask you to verify your identity (typically by providing your registered email and phone number) before we process your request.

Right to access: You can request a copy of all personal data we hold about you. We will provide this in a portable format (typically a CSV file) within 7 business days.
Right to deletion: You can request that we delete your personal data, subject to legal retention requirements. If you request deletion and we have a legal obligation to retain your data (for example, for anti-money-laundering compliance), we will inform you of the legal basis and the retention period.
Right to correction: If any of your personal data is inaccurate, you can request that we correct it. We will update your account records and notify you once the correction is complete.
Right to object: You can object to processing of your data for marketing or profiling purposes. We do not process data for these purposes by default, so this right applies only if you have consented to marketing communications and wish to withdraw that consent.

If you believe we have violated your privacy rights or mishandled your data, you may lodge a complaint with your local data protection authority. We cooperate with regulatory investigations and will work with your authority to resolve complaints. Our support team can provide you with contact details for your relevant data protection regulator.

Cookies and Tracking Technologies

Our tabolabale platform uses cookies and similar technologies to enhance your experience. We use session cookies (which expire when you close your browser) to remember your login state so you do not have to log in repeatedly. We use analytics cookies to understand how members use our platform—for example, which games are most popular, how long members stay on our site, and where they encounter technical issues. We share this data with our analytics provider, who helps us identify bugs and improve user experience.

We do not use cookies for targeted advertising or to build profiles for targeting. You can disable cookies in your browser settings, though this may affect the functionality of tabolabale (for example, you may be logged out more frequently). We provide a cookie consent notice when you first visit tabolabale; you can update your cookie preferences at any time by contacting our support team.

Data Retention and Security

We retain your personal data only as long as necessary to deliver our service and comply with legal obligations. Account data (name, email, phone) is retained for as long as your account is active and for up to one year after you close it (to handle disputes or chargebacks). Identity verification documents are retained for up to seven years for anti-money-laundering compliance. Financial transaction records are retained for up to five years. Gameplay data is retained for up to two years unless we need to investigate a dispute.

We protect your data using standard industry practices. We use encrypted connections (HTTPS) for all data in transit. Passwords are hashed so we cannot see them even if our systems are compromised. Staff access to sensitive data is logged and limited on a need-to-know basis. We conduct regular security audits and penetration testing to identify vulnerabilities. If we discover a data breach, we notify affected members and relevant regulators without unreasonable delay.

Our support team responds to privacy questions in English Monday–Friday, 09:00–18:00 Indonesia Standard Time. If you have questions about this policy, how we collect or use your data, or how to exercise your privacy rights, please contact us. We are here to clarify our practices and address your concerns. Our tabolabale service is available only where local law permits. Your privacy rights vary by jurisdiction. This policy describes our practices; local laws may grant you additional rights. If you are uncertain about your rights, we recommend consulting with a local privacy authority or legal advisor in your jurisdiction.